
Claims & Complaints
Disclaimer
By using this site you agree to certain Terms and Conditions set out below, which Kaf Life Insurance may modify at its sole discretion at any time.
Disclaimer of Warranty and Limitation of Liability
The information on this site is provided "AS IS". Kaf Life Insurance does not warrant the accuracy of the materials provided herein, either expressly or impliedly, for any particular purpose, and expressly disclaims any warranties of merchantability or fitness for a particular purpose. Kaf Life Insurance will not be responsible for any loss or damage that could result from interception by third parties of any information made available to you via this site. Although the information provided to you on this site is obtained or compiled from sources we believe to be reliable, Kaf Life Insurance cannot and does not guarantee the accuracy, validity, timeliness or completeness of any information or data made available to you for any particular purpose. Neither Kaf Life Insurance, nor any of its affiliates, directors, officers or employees, agents nor any third party vendor, will be liable or have any responsibility of any kind for any loss or damage that you incur in the event of any failure or interruption of this site, or resulting from the act or omission of any other party involved in making this site or the data contained therein available to you, or from any other cause relating to your access to, inability to access, or use of the site or these materials, whether or not the circumstances giving rise to such cause may have been within the control of Kaf Life Insurance or of any vendor providing software or services support. In no event will Kaf Life Insurance, its affiliates, or any such parties be liable to you for any direct, special, indirect, consequential, incidental damages or any other damages of any kind even if Kaf or any other party have been advised of the possibility thereof.
No Representations Made as to Other Sites or Links
Should you leave this site via a link contained herein, and view content that is not provided by Kaf Life Insurance, you do so at your own risk. The content to which you link will not have been developed, checked for accuracy, or otherwise reviewed by Kaf Life Insurance. Kaf Life Insurance is not responsible for damages or losses caused by any delays, defects or omissions that may exist in the services, information or other content provided in such site, whether actual, alleged, consequential or punitive. Kaf Life Insurance makes no guarantees or representations as to, and shall have no liability for, any electronic content delivered by any third party, including, without limitation, the accuracy, subject matter, quality or timeliness of any electronic content.
System Outages, Slowdowns, and Capacity Limitations/Delays in Order Routing, Executions, and Trade Reports
As a result of high Internet traffic, transmission problems, systems capacity limitations, and other problems, you may, at times, experience difficulty accessing our website or communicating with Kaf Life Insurance through the Internet or other electronic and wireless services.
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Content not to be Construed as a Solicitation or Recommendation
This material has been prepared for informational purposes only without regard to any particular user's investment objectives, financial situation, or means; and Kaf Life Insurance is not soliciting any action based upon it. This material is not to be construed as a recommendation; or an offer to buy or sell; or the solicitation of an offer to buy or sell any security, unfinancial product, or instrument; or to participate in any particular trading strategy in any jurisdiction in which such an offer or solicitation, or trading strategy, would be illegal. Certain transactions, including those involving futures, options, and high-yield securities, give rise to substantial risk and are not suitable for all investors. Although this material is based upon information that Kaf Life Insurance considers reliable and endeavors to keep current, Kaf Life Insurance has not verified this information and does not represent that this material is accurate, current, or complete, and it should not be relied upon as such.
No determination of suitability has been made; not all risks are disclosed; private advisors should be consulted
The fact that Kaf Life Insurance has made the data and services provided on this Web site available to you constitutes neither a recommendation that you enter into a particular transaction nor a representation that any product described on this Web site is suitable or appropriate for you. Many of the products described on this Web site involve significant risks, and you should not enter into any transactions unless you have fully understood all such risks and have independently determined that such transactions are appropriate for you. Any discussion of the risks contained herein with respect to any product should not be considered to be a disclosure of all risks or complete discussion of the risks which are mentioned. You should neither construe any of the material contained herein as business, financial, investment, hedging, trading, legal, regulatory, tax, or accounting advice nor make this service the basis for any investment decisions made by or on behalf of you, your accountants, or your managed or fiduciary accounts, and you may want to consult your business advisor, attorney, and tax and accounting advisors concerning any contemplated transactions.
Our claims process is simple and hassle-free.
Submit your claim, along with all required documents, via email, in person, or through a representative. We will verify your policy details and process your claim efficiently. Once approved, payments are issued via bank transfer or cheque, and you will be notified by email or phone with the benefit amount details.
We value your feedback!
We at Kaf strive to give you the best experience, if you feel that we haven’t met your expectations we would love to hear about it to put it right for you.
Please share your complaint/feedback/inquiry or just feel free to reach out through:
Email us on cs@kaf.com.eg, please provide:
Full Name
Policy number
Contact number·
Description of your experience Rest assured that we will acknowledge email receipt,
and someone will reach out to you within 3 business days.
Or Call us on:
Hotline: 15595
Phone Number: 01100909609
You are always welcomed to visit us at our office:
*From Sunday to Thursday from 09:00 AM To 04:00 PM except for Public Holidays
It is your right as a customer to submit a complaint to the Egyptian financial Supervisory Authority in case our final resolution for a complaint is not satisfactory.
You can submit your complaint to the authority to the address below:
Financial Regulatory Authority (FRA) Headquarters
Smart village, building no. 136B
Kilo 28 Egypt – Alexandria road
Giza province
P.O. Box: 110
Telephone Number: 35345350
Fax: 35370037
Email Address: info@efsa.gov.eg
To Know more about your customer rights please visit the following link:
FRA guidebook for the protection of customers of non banking financial sector